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Privacy Policy

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Effective date: 11.11.2023
Last updated: 11.11.2025

Hunny’s Clean Team Ltd.
Phone: 07949 281845 (or +44 7949 281845)
Email: Hunnyscleanteam@gmail.com
Address: City Of London 

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Introduction

Hunny’s Clean Team (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, request a quote, book services, or otherwise interact with us.

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Scope

This policy applies to personal data collected via our website, email, telephone, booking forms, and in-person interactions. It does not apply to third-party websites or services that we do not control.

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Information we collect

We collect information necessary to provide our services, including:

  • Contact details: name, address, phone number, email.

  • Booking and service details: property address, service type, preferred dates/times, access instructions, special requirements.

  • Payment information: where you pay online through a third-party payment processor (we do not store full card details on our systems).

  • Communications: messages, emails, call recordings (if any) and notes related to bookings or enquiries.

  • Technical data: IP address, device and browser information, cookies and analytics data when you visit our website.

  • Optional data: photographs or images you supply (e.g., before/after photos), feedback, and reviews.

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How we collect information

We collect data when you:

  • complete a booking or contact form on our website;

  • book services by phone, email, or in person;

  • communicate with us (email, phone, chat, social media);

  • make payments through our website (via third-party payment providers);

  • visit and interact with our website (cookies and analytics).

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How we use your information

We use personal data to:

  • provide and manage cleaning services and bookings;

  • respond to enquiries and communicate about appointments;

  • process payments and issue invoices;

  • improve our services and customer experience;

  • send service-related communications and, only where you consent, marketing offers;

  • comply with legal or regulatory obligations;

  • keep records for accounting, tax, and insurance purposes.

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Lawful bases for processing

Where applicable (for example, individuals in the UK/EU), our lawful bases for processing personal data include:

  • Performance of a contract: to provide services you have requested;

  • Consent: where you have given consent (e.g., marketing communications);

  • Legitimate interests: for business administration, fraud prevention, and improving our services;

  • Legal obligations: to comply with laws and regulatory requirements.

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Sharing and disclosure

We may share personal information with:

  • Service providers and processors (e.g., payment processors, email providers, CRM/booking platforms, analytics services) who act on our behalf under contract;

  • Professional advisors (accountants, insurers, legal advisors) when necessary;

  • Law enforcement or regulatory authorities if required by law or to protect our legal rights;

  • Third parties where you have requested or consented to the sharing.

We do not sell your personal data.

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International transfers

Some third-party service providers we use may be located outside the UK. When we transfer data internationally, we take steps to ensure appropriate safeguards are in place (such as standard contractual clauses) to protect your data.

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Cookies and similar technologies

We use cookies and similar technologies to operate our website, analyse usage, and improve the user experience. You can control cookie preferences through your browser settings. Our cookie banner (if present) explains available options.

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Data retention

We retain personal data only as long as necessary for the purposes set out in this policy, and to comply with legal, tax, and accounting requirements. Typical retention periods include booking and financial records retained for a period consistent with accounting and tax obligations (for example, several years), but actual periods may vary. If you wish to request deletion, see the “Your rights” section below.

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Data security

We implement reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse or alteration. However, no method of transmission or electronic storage is completely secure; we cannot guarantee absolute security.

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Your rights

Depending on applicable law, you may have the right to:

  • access the personal data we hold about you;

  • correct inaccurate or incomplete data;

  • request deletion or restriction of processing;

  • object to processing based on legitimate interests;

  • request portability of your data (where technically feasible);

  • withdraw consent where processing is based on consent;

  • lodge a complaint with a supervisory authority (for UK residents, the Information Commissioner’s Office at https://ico.org.uk).

To exercise your rights, please contact us at Hunnyscleanteam@gmail.com or by phone at 07949 281845. We may ask for information to verify your identity before responding.

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Children

Our services are not directed to children under 16. We do not knowingly collect personal data from children without parental consent. If you believe we have collected data from a child, contact us and we will take steps to delete it.

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Third-party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing personal data.

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Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will indicate the most recent revision. Significant changes will be communicated where appropriate.

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Contact and complaints

If you have questions about this policy, or wish to exercise your rights, contact:

Hunny’s Clean Team
Email: Hunnyscleanteam@gmail.com
Phone: 07949 281845

If you remain dissatisfied after contacting us, you may lodge a complaint with your local data protection authority (for the UK: the Information Commissioner’s Office).

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Legal disclaimer

This document provides general information only and does not constitute legal advice. You should not rely on this template as a substitute for legal advice tailored to your circumstances. Please consult a qualified legal professional to ensure compliance with applicable laws and regulations in the jurisdictions where you operate.

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